Complaints Procedure

Our Commitment

At Bywire News, we view complaints as an opportunity to learn and improve the quality of our journalism and the contents of our publication(s) for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint.

Our Policy

• To provide a fair complaints procedure that is clear, convenient and easy to use for anyone wishing to make a complaint.
• To uphold and adhere to the Standards Code set out in the IMPRESS Regulatory Scheme.
• To ensure all complaints are dealt with promptly and fairly.
• To maintain trust in our journalism through transparent complaint handling.
• To learn from complaints to improve our service.

Who Can Complain?

• Individuals directly affected by an alleged breach of the Code
• Representative groups where there is public interest
• Third parties seeking to ensure accuracy of published information

How to Submit a Complaint

What to Include